Best In Class
Best in class repair of voice, data, and broadband. When we talk about Best in Class we are thinking of the highest current performance level in an industry, and we use that as a standard or benchmark to be equaled or exceeded.
WestWorld Telecom is respected as a telecommunications equipment repair facility of the highest caliber and exceeds the industry standard.
- How can we improve?
- How can we perform the tasks at a lower cost for our customers?
- How can we make it better?
- How can we outperform our competition and lower the costs for our customers?
- How can we process more efficiently?
Not only are we forward thinking, but we love to focus on improving. We use techniques such as Failure Mode Effects Analysis to proactively reduce the likelihood of problems occurring. But, of course they do.
We are forensic engineers -we know how to trace product defects and flaws. We then take curative action to prevent further failures.
Our reverse engineering attempts to discover the original problem-solving logic used in developing a product by taking it apart.
We apply those same techniques and focus to our operations.
We all know that good customer service is crucial, but once you get down to trying to define what goes into it, not everyone is on the same page…here is our page.
- We Answer your phone- we won’t make you wait.
- We want to develop trust so we don’t make promises unless we can keep them.
- We Listen.
- We actually will deal with complaints.
- We are helpful – even if there’s no immediate profit in it.
- We train our staff to always be helpful and courteous. We teach them to be knowledgeable.
- We will take the extra step.
- If we can we will toss in something extra.
Since its inception in 1997, WestWorld Telecom Corporation’s mission has been to provide its customers with solutions in building, managing and maintaining their networks efficiently and cost effectively. As suppliers of new surplus, decommissioned and refurbished telecommunications and data networking equipment, WestWorld Telecom Corporation provides turn-key solutions to customers located throughout the world.
WestWorld Telecom Corporation is the best solution for your telecommunications and data networking infrastructure requirements. Our commitment to providing outstanding customer service, as well as the diversity, breadth and quality of our services and products, allows WestWorld Telecom Corporation to not only achieve, but surpass our customers’ expectations and requirements.
WestWorld Telecom Corporation maintains and supports a large customer base, each with specific needs and requirements. We provide Supply Chain Services that include Repair and Refurbishment, Repair Order Planning, Asset Management, Spare Parts Management, Warranty Entitlement and Processing, and Vendor Management.
So it does not matter where you are — from the service provider rapidly building its network to the established network operator seeking to increase network efficiencies, capacity or implementation of next generation technologies, WestWorld Telecom Corporation is well positioned to be your one-stop resource for telecommunications and data networking services and equipment.
- Dedication – We are 100% Dedicated! 100%
- WestWorld On Time Equipment Delivery 2014 Average 95.96%
- Committed Turn Around – Average 6 days 99.99%
- RMA .25% in 2014 – That is 104% better than the Industry Average .25%
- Customer Passion- We are driven by our customers! 100%